Terms of Service

Outreach Studio("the Service", "we", "us") is an outreach automation platform operated by Sako Dev. It helps you find business leads, write personalized outreach messages with AI assistance, send email campaigns through your own mail server, and track the results.

The Service connects to accounts and infrastructure that you own — your SMTP mailbox, your IMAP inbox, and optionally your own AI provider API keys. You remain the sender of every message dispatched through the Service.

You must provide a valid email address and keep your credentials confidential. You are responsible for all activity under your account. You must be at least 18 years old and using the Service for business purposes.

We may suspend or terminate accounts that violate these terms, abuse the Service, or create risk for us or for other users.

The Service is built for legitimate, targeted business outreach. You agree that you will:

• comply with all laws that apply to your messaging, including CAN-SPAM, GDPR, PECR, CASL, and equivalent legislation in your recipients' jurisdictions;
• contact only businesses and professionals for whom you have a lawful basis to send commercial messages;
• identify yourself truthfully in every message — no false senders, no misleading subject lines;
• honor opt-outs: the Service enforces its unsubscribe list automatically and you must never circumvent it;
• not send content that is illegal, deceptive, fraudulent, or harassing;
• not use purchased, scraped consumer, or otherwise unlawfully obtained contact lists.

We may suspend sending, or the account, immediately when messaging patterns indicate spam or abuse (for example unusually high bounce or complaint rates).

The free plan is provided as-is with usage limits (for example a daily cap on included AI generations). Paid subscriptions, when purchased, are billed through our merchant of record, Paddle, which handles payment processing and applicable sales tax/VAT. Subscription pricing is shown on the pricing page before checkout.

Subscriptions renew automatically until cancelled. You can cancel at any time and keep access until the end of the paid period. Refunds are handled per our refund policy.

You retain all rights to the data you bring — contact lists, campaign briefs, messages, and settings. You grant us the limited right to process that data solely to operate the Service for you. Handling of personal data is described in the privacy policy.

For contact data you upload or collect, you are the data controller; we act as a processor on your instructions. You are responsible for having a lawful basis to process and contact the people on your lists.

The Service can draft messages with third-party AI models. You review and are responsible for every message sent from your account, including AI drafts. AI output may contain errors — check claims, numbers, and names before sending.

The Service interoperates with services you configure: your email provider (SMTP/ IMAP), AI providers (such as Anthropic or Groq), and lead-data sources. Your use of those services is governed by their own terms, and outages or changes on their side are outside our control.

The Service is provided "as is" and "as available". We do not warrant uninterrupted operation, that emails will reach any particular inbox, or any specific business outcome. Deliverability depends heavily on factors we don't control, including your domain reputation and recipient mail servers.

To the maximum extent permitted by law, our total liability arising out of or related to the Service is limited to the amount you paid us in the twelve months before the claim, and we are not liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, or data.

You may delete your account at any time by contacting support. We may terminate or suspend access for breach of these terms. Sections that by their nature should survive termination (including limitations of liability) survive.

We may update these terms as the Service evolves. For material changes we will give notice (for example by email or an in-app notice) before they take effect. Continued use after the effective date constitutes acceptance.

Questions about these terms: support@sakodev.com.